How do I submit a claim?

As SafePro Group is the manager of SafePro Travel Protect Membership Program, we will assist you in filing the claim with Starr International Insurance (Singapore) Pte Ltd through our eClaim portal (www.safepro.com.sg/eclaim).

SafePro Travel Protect Membership Program is underwritten by Starr International Insurance (Singapore) Pte Ltd. All claims will be validated and reviewed by Starr International Insurance (Singapore) Pte Ltd whose decision shall be final. SafePro Group and UOB Travel will not bear any liability or responsibility for any claim(s) rejected by Starr International Insurance (Singapore) Pte Ltd.

If my expenses are in a foreign currency, should I report the amount in that foreign currency or SGD?

Please report the amount in its original currency as shown on your receipts / supporting documents.

After I submitted my claim, I realized I have another claim relating to the same incident. Can I file another claim?

Yes. Please submit a new claim via this website with relevant receipts and supporting documents.

For children under 18 years old, who would be the payee if they don’t have a bank account?

The legal guardian can be the payee.

Can the payment be made to a credit card?

No. The payment can only be made to a bank account in Singapore.

Is online claim submission available 24 hours 7 days a week?

Yes. You can access our eClaims platform on any device at any time.

Is there a maximum file size limit for supporting documents submitted online?

The size limit of each file is 15MB.

Can I change the payee name to my family member?

Yes. You can choose to enter another payee name when you are submitting your claim online. Please note the processing time may be longer if you wish the payment to be made to a different payee as additional verification would be required.

Do I need to provide the original receipts and supporting documents to SafePro Group or UOB Travel?

No, there is no need to submit them. However, you should keep the original receipts and supporting documents for 90 days after your claim submission. During this period, SafePro Group / Starr International Insurance (Singapore) Pte Ltd may request the original copies for verification or auditing purposes.

If SafePro Group requires further supporting documents to process my claim, how will I be notified?

We will contact you via email if additional supporting documents are required to process your claim. Simply reply to the email with the required documents.

What should I do if today is the deadline of my claim submission, but the system is down?

In the unlikely event that the system is unavailable, please continue to submit your claim online when the system is back in service. We will take this into account when processing your claim.

If I disagree with the amount paid to me, who should I contact?

SafePro will assist you to liaise with Starr International Insurance (Singapore) Pte Ltd as they are the underwriter for this membership program. Please contact our Claims Services team at: claims-singapore@equidius.com.sg / +65 3138 1286 (Monday to Friday 8.30am – 5.30pm)

What should I do if I entered a wrong bank account number?

If this happens during your online claim registration, you can click ‘Back’ at the top of the screen to correct. If your claim has already been submitted, please contact our Claims Services team at: claims-singapore@equidius.com.sg / +65 3138 1286 (Monday to Friday 8.30am – 5.30pm)

If I do not hear from SafePro after submitting my claim, who should I contact to find out the status?

Please contact our Claims Services team at: claims-singapore@equidius.com.sg / +65 3138 1286 (Monday to Friday 8.30am – 5.30pm)

Can I submit my claim in paper form?

No. SafePro will only accept claims filed online via its eClaims platform.

Who do I contact when I require assistance during my travel?

For SafePro Membership matters Please contact SafePro at +65 6679 1826 (Office hours) for assistance For SafePro Gold Members Please use SafePro™ Travel Bodyguard App to contact SafePro Crisis Centre (24 hr)