Submit Your Claims
Please fill in the following web form to submit your SafePro membership claims. Please note that the SafePro Claims might take up to 30 working days to process.
Frequently asked questions
About SafePro Claims
How do I submit file a claim?
If my expenses are in a foreign currency, should I report the amount in that foreign currency or SGD?
Please report the amount in its original currency as shown on your receipts / supporting documents.
After I submitted my claim, I realized I have another claim to register. Can I register another claim?
Yes. Please submit a new claim online with relevant receipts and supporting documents.
For children in a family plan, who would be the payee if they don’t have a bank account?
The policy owner can be the payee.
Can the payment be made to a credit card?
No. The payment can only be made to a bank account.
Is online claim submission available 24 hours 7 days a week?
Yes. You can access our eClaims platform on any device at any time.
Is there a maximum file size limit for supporting documents submitted online?
The size limit of each file is 20MB.
Can I change the payee name to my family member?
Do I need to provide the original receipts and supporting documents to SafePro Group or UOB Travel?
No, there is no need to submit them. However, you should keep the original receipts and supporting documents for 90 days after your claim submission. During this period, SafePro Group / QBE Insurance (Singapore) Pte Ltd may request the original copies for auditing purposes.
If SafePro Group requires further supporting documents to process my claim, how will I be notified?
We will contact you via email if additional supporting documents are required to process your claim. Simply reply to the email with the required documents.
If my membership is a family plan or has multiple insured persons, does each individual need to submit their own claims?
No. Claims can be submitted either by the policy owner or the insured person.
What should I do if today is the deadline of my claim submission, but the system is down?
In the unlikely event that the system is unavailable, please continue to submit your claim online when the system is back in service. We will take this into account when processing your claim.
If I disagree with the amount paid to me, who should I contact?
What should I do if I entered a wrong bank account number?
If this happens during your online claim registration, you can click ‘Back’ at the top of the screen to correct. If your claim has already been submitted, please contact our Claims Services team at: firstname.lastname@example.org / +65 3138 1286 (Monday to Friday 8.30am – 5.30pm)
If I do not hear from SafePro after submitting my claim, who should I contact to find out the status?
I want to submit my claim in paper form. Can I still do that?
SafePro will only accept online claims via its eClaims platform.